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HSBC and TSB online banking as mobile applications collapse

Both TSB and HSBC mobile banking declined, forcing customers to lock their accounts.

This is the second time this month that TSB customers do not have access to their online bank accounts.

The bank’s chief executive, Paul Pester, resigned after the latest round of technical problems after a prolonged break in service earlier this year, which left nearly 1.9 million customers bankrupt online banking.

A spokesman for the TSB said: “We are aware of a problem that is affecting some of our customers when they use our mobile application and Internet banking this morning, and we are working hard to resolve these issues. problems as quickly as possible, customers can continue to use their cards normally. ”

In the meantime, many HSBC customers complained that they could not access cash because they had been paid overnight because the mobile application had collapsed.

HSBC UK spokesperson: “Services are recovering and the majority of our customers can register now, but we continue to monitor the problem.

“If a customer still has problems, he must continue to try or our online banking is available through the browser and we apologize for any inconvenience this has caused.”